Teaching English Online
Step – Dealing with issues in online lessons
Task - Answers
1) A learner can't get their audio or video to work even though they say
their speakers and microphone are working.
E) Ask the student to exit the platform and come back in again. Often this
solves the problem.
2) A learner constantly speaks over other learners, or calls out when
asked not to.
B) Mute all, or problem learners, so that they are unable to distract others.
This could come after a warning (younger learners).
3) A learner is very shy and refuses to speak or fails to participate.
F) Build the learner's confidence by asking them to answer via the chat box to
you privately so they participate. Make sure they have enough support and
give praise.
4) The same few learners put their hands up to offer an answer or type
their answers in the chat box.
A) Make it clear at the start of a course what your expectations are regarding
answering questions. Make sure learners know they are all expected to do
so.
5) Some learners dominate group work in breakout room activities.
C) Make it clear at the start of a course what your expectations are regarding
collaboration so that learners know to take turns to speak.
6) A learner's connection is unstable.
D) Ask the learner to turn off their video as this can help.
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