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Organizational Behavior Questions

This document contains three questions related to organizational behavior. Question 1 discusses how organizational behavior influences company policies, structure, management, and interactions. It notes that organizational culture and reward systems are important for motivating employees. Question 2 is about customer needs assessments and understanding what customers want in order to satisfy them. Question 3 defines workforce diversity as differences in things like religion, race, gender, and age among employees. It states that interpersonal skills are important for managing a diverse workplace.

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JAMES MACHARIA
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119 views4 pages

Organizational Behavior Questions

This document contains three questions related to organizational behavior. Question 1 discusses how organizational behavior influences company policies, structure, management, and interactions. It notes that organizational culture and reward systems are important for motivating employees. Question 2 is about customer needs assessments and understanding what customers want in order to satisfy them. Question 3 defines workforce diversity as differences in things like religion, race, gender, and age among employees. It states that interpersonal skills are important for managing a diverse workplace.

Uploaded by

JAMES MACHARIA
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as DOCX, PDF, TXT or read online on Scribd

Running head: ORGANIZATIONAL BEHAVIOR QUESTIONS

Organizational Behavior Questions

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ORGANIZATIONAL BEHAVIOR QUESTIONS 2

Question 1

Organizational behavior plays a vital role in influencing company’s policies and procedures, the

structure of the company, management efficiency and how individuals interact. All these play a

vital role in ensuring that all the team members collaborate effectively. It also helps high

performance across all the organizational departments (Robbins, 2020). Organizational culture is

very critical in any company as it consist of all the necessary values and skills that contribute to a

safe environment within an organization. It is helpful in influencing how I will carry out different

duties and responsibilities within the organization. Organizational culture will make individuals

more responsible and also more reliable. Through organizational behavior, employees feel more

motivated and appreciated especially when the organization has introduced a reward system that

is solid. Reward systems according to different authors are very crucial as they act as incentives

that motivate employees (Robbins, 2020). It will also help individuals change the way they make

personal and organizational decisions. It is known that, any business that encourage risks and

threats while making decisions within the company culture enhances and promotes innovations

and creativity.

Question 2

Customer needs assessment involves looking into all the necessary needs, wants and

expectations of the involved customer. Research has shown that, any individual, company or

business that does not know what is the most crucial thing to their customers gets a very hard

time trying to fulfill its customers’ needs (Gupta, 2019). Even though it is easy to assume that

someone knows their customers’ expectations, getting into a regular contact with them will also

surface the most important things that they want.


ORGANIZATIONAL BEHAVIOR QUESTIONS 3

The main aim of carrying out customer needs assessment is understanding what each and

every customer want and identifying their stated needs. Each and every customer has their

unique needs. Identifying all these needs will therefore ensure all the customers are satisfied. It

also helps customer to be loyal to the company. Needs and wants assessments helps different

representatives to sell and buy goods and products across all geographical. Customer needs

assessment also helps in retaining and attracting new customers from other regions.

Question 3

Workforce diversity can be defined as how different companies and organizations become more

heterogeneous in regard to religion, race, ethnicity, gender and education (Thomas, 2014). It also

involves age, sex and also persons with disabilities. In short workplace diversity can be termed

as variety of differences that are found among individuals in an organization. Interpersonal skills

can be explained as the abilities to work with others, understanding each individual, and also

motivating them. These practices are very important when it comes to managing a workplace

that is diverse. This is because; organizational managers will be dealing with different variables

from individuals that are working in the organization.


ORGANIZATIONAL BEHAVIOR QUESTIONS 4

Reference

Robbins, S. P., & Judge, T. (2020). Essentials of organizational behavior.

Gupta, K. (2019). A practical guide to needs assessment. John Wiley & Sons.

Thomas, H. C., Kurowski, L. L., & Gelfand, M. J. (2014). Workplace diversity.

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