Most retailers already have basic tracking, but it only informs - it doesn't perform. WISMOlabs goes beyond status updates by orchestrating branded, personalized communication that cuts 70-90% of WISMO calls and increases repeat sales. If reducing tickets, improving reviews, and driving loyalty matter, this isn't \"another tool\" - post purchase platform is an integral must-have component in your ecommerce ecosystem.<\/p>"}},{"@type":"Question","name":"We already have shipment tool. What makes WISMOlabs post purchase orchestration different?","acceptedAnswer":{"@type":"Answer","text":"
Shipment tracking tools and most so called post-purchase platforms handle carrier events. WISMOlabs uses carrier + order + customer data + external data to send intelligent, context-aware messages at the perfect time to reflect customer customer intent and reduce uncertainty at every step. It's not just shipment tracking - it's smart post purchase platform that orchestrate and builds your brand and grows revenue.<\/p>"}},{"@type":"Question","name":"How long does it take to set up?","acceptedAnswer":{"@type":"Answer","text":"
Less than two weeks. Our white-glove team handles all setup - integrations, branding, and automation - so you see results fast, without extra work for your team.<\/p>"}},{"@type":"Question","name":"Will it integrate with our existing stack?","acceptedAnswer":{"@type":"Answer","text":"
Yes. WISMOlabs post purchase platform connects seamlessly with Shopify, Magento, BigCommerce, WooCommerce, Klaviyo, Gorgias, Trustpilot, and hundreds of carriers. It adapts to your ecommerce ecosystem - not the other way around.<\/p>"}},{"@type":"Question","name":"Is it hard to use or maintain?","acceptedAnswer":{"@type":"Answer","text":"
Not at all. Our team manages configuration, logic, and ongoing optimization. You don't need to train anyone or maintain complex workflows - we handle it for you.<\/p>"}},{"@type":"Question","name":"What results can we realistically expect?","acceptedAnswer":{"@type":"Answer","text":"
Most retailers see a 70-90% drop in WISMO calls, a 50% reduction in negative reviews, and 10-30\u00d7 ROI from - often within the first 3 months.<\/p>"}},{"@type":"Question","name":"Is it expensive?","acceptedAnswer":{"@type":"Answer","text":"
The platform is designed to pay for itself. Typical clients recover the cost through reduced support load and increased repeat sales within weeks. If it doesn't deliver value in excess of the cost, it\u2019s not doing its job.<\/p>"}},{"@type":"Question","name":"What happens after we go live?","acceptedAnswer":{"@type":"Answer","text":"
We stay with you. After launch, our team monitors results, reviews data, and optimizes message logic and timing for better performance. You're never left on your own.<\/p>"}},{"@type":"Question","name":"Can we start small?","acceptedAnswer":{"@type":"Answer","text":"
Absolutely. You can begin with one channel or segment, validate results, and expand as you grow. Every plan scales with shipment volume and business maturity.<\/p>"}},{"@type":"Question","name":"What\u2019s the risk of waiting?","acceptedAnswer":{"@type":"Answer","text":"
Delaying means more WISMO tickets, more frustrated customers, and more negative reviews - all compounding over time. Fixing the post-purchase experience today saves both cost and reputation tomorrow.<\/p>"}}]}],"@id":"https:\/\/wismolabs.com\/#schema-512059","isPartOf":{"@id":"https:\/\/wismolabs.com\/#webpage"},"publisher":{"@id":"https:\/\/wismolabs.com\/#organization"},"inLanguage":"en-US","mainEntityOfPage":{"@id":"https:\/\/wismolabs.com\/#webpage"}}]}
Turn "Where Is My Order?" Anxiety into Loyalty & Repeat Revenue
Standard shipping tracking apps react blindly to carrier pings. WISMOlabs uses an intelligent Decision Layer to predict delays, calm customers before they email you, and upsell products when attention is highest.
Every Post Purchase Signal Flows into One Intelligent System.
Your Existing Data
Order details
Customer profile
more...
Logistics/Carriers
Delivery updates
Delays & Exceptions
more...
Buyer Behavior
Opens & clicks
Support interactions
more...
Intelligence Inputs
Rules & conditions
Compliance
more...
Intelligent, Context-Aware Customer Post Purchase Experience.
Order placed
Shipped
Split shipment detected
Repeat buyer
Complience check required
Hi, Anna. Your charcuterieships today; your winefollows separately for age verification.
Unexpected Delay
Carrier delay detected
Quick update, Anna. Your charcuterie box is a day latedue to weather. It remains temperature-controlled.
Out for delivery
Delivering today
Regulatory requirements
Anna, your wine and charcuterie boxare out for delivery today🍷🧀 Please have your ID ready.
Failed delivery
Redelivery instructions
We missed you, Anna! Your wine needs ID at delivery. Check our branded tracking page or the driver’s note for next steps.
Delivered
All items delivered
Upsell recomendations
All packages from order #100921 are delivered. Complete your setup with our oak serving tray - perfect for tasting nights.
The Right Data and Actions Across Your Entire Stack. Automatically.
Support Automation
Drafts tickets for delivery issues
Helps resolve cases faster
Critical Escalation
Alerts Ops to Returns & Damages
Enables rapid recovery
Reputation Guard
Holds review requests on issues
Protects your rating
Personalized Upsell
Cross-sells at peak engagement
Boosts repeat revenue
Delivery assurance
Alerts on weather & exceptions
Prevents delivery failures
Who is WISMOlabs post purchase platform for?
You get blamed when carriers delay or underperform.
Shipping tracking data arrives late or inconsistently, but customers think your brand is hiding information.
Your support is buried under "Where is my order?" tickets.
Agents answer the same question hundreds of times a day, draining time, morale, and money.
Your marketing wasting your most engaged traffic.
Stop the “one-size-fits-all” spam. Use context – build brand affinity and priming the next sale.
Your systems speak different languages.
Your eCommerce, carrier, and support tools don’t sync – leading to fragmented data and broken customer experiences.
You CSAT score is low and bad reviews pile up after delivery issues.
Customers vent online when delays or mishandled shipments ruin the experience – hurting reputation and long-term trust.
Poor communication kills repeat sales.
A transactional, impersonal experience kills loyalty and repeat purchase rates, forcing you to spend more to win customers back.
We cut "Where is my order?" tickets by 90% on launch with 15×+ ROI.
We would get 20 to 25 calls each day from frustrated customers asking us “where is my order?” Now that we’re using the WISMOlabs system, we’re getting 0 to 2 calls each day… Our team is happier, and our CSAT scores have never been higher.
The ROI from using the system is above 15× from the marketing engine. Our WISMOlabs portal is now a profit center for us!
We would get 20 to 25 calls each day from frustrated customers asking us ‘where is my order?’ Now that we’re using the WISMOlabs system, we’re getting 0 to 2 calls each day.
Lots of great features and customizations are possible to make a great experience for your customers. Very customizable, and excellent support! The WISMO team was right there with us.
The product allows for significant customization, letting your customers have a seamless branded experience. And their customer service is amazing; they will do anything to help you get your tracking portal off the ground.
In 6 months savings between platform fees, support costs and headcount are $250k annually.
WISMOlabs is the best post-purchase platform on the market. Our CSRs rave about it, just as our customers do to them. Ease of onboarding, outstanding customer support, unlimited customizations, marketing assets, cost-effectiveness.
In addition to large decrease in customer inquiries around order status, we’re seeing, roughly 15-30X ROI on the amount of incremental sales that we’ve been able to drive through the WISMO status page.
Great customization and marketing potential. WISMO team is very hands-on in helping us. Killer customer support.
I get responses to my questions extremely quickly. The team is proactive in informing me of what to focus on to better use the platform. Awesome customer experience, and so many possibilities.
In less than six months, we more than made back our initial investment just on orders alone. That doesn’t even include the intangibles of much-improved customer experience.
Customer service requests for order and shipping tracking info are down. We can offer incentives and sales opps on the WISMOlabs landing page.
Customer experience improved with a great reduction in call volume for simple shipping tracking requests or questions.
Ensuring a best-in-class post-purchase experience was a top priority for us. Thanks to WISMO, we built a custom tracking page and provided post-purchase notification emails, delighting our clients.
I would highly recommend WISMOlabs to anyone who wants a reliable and efficient order and shipment tracking tool and more.
Cohesive post-purchase branding experience - Great insight into each step of the carrier delivery process. The data on post-purchase customer engagement is super valuable.
Easy set up and easy customization with help of Wismo team. brings a branded experience to our tracking rather than going directly to the courier's website.
Implementation was rather easy and effortless. The overall product is user friendly.
WISMOlabs is extremely helpful in driving conversion and supporting repeat sales. Great Support, Great Service.
Turn every post purchase moment into measurable growth
Your customers are most attentive right after they buy. WISMOlabs helps you use that moment – not lose it.
Cut WISMO Calls by 70-90% - fast.
See a measurable drop in “Where Is My Order?” tickets within weeks, with a clear path to 70–90% reduction through proactive, branded updates.
Less noise for your team. Happier customers for your brand.
Talk to customers when they're most receptive.
Send personalized, branded messages during the peak attention window – turning delivery anticipation into loyalty and repeat sales.
Engage when they care, not when they've already moved on.
Reduce negative reviews by 50%.
Time review requests intelligently. Hold requests when deliveries go wrong, and ask once the issue is resolved – giving you a chance to fix the story before it’s public.
Fewer bad reviews. Stronger reputation.
Boost repeat purchases. 15-30× ROI.
Use post purchase transactional updates to showcase cross-sells, next-order insentives, and loyalty rewards – all automatically delivered in context.
Revenue from the messages you already send.
Gain clear logistics visibility.
View carrier and fulfillment performance in one dashboard. Surface delivery issues early and streamline your shipping tracking and post purchase processes.
Operational clarity that saves money.
Go live in weeks, not months.
White-glove onboarding, expert setup, and direct integrations mean your value starts showing quickly – no heavy lift required.
Fast time to ROI, zero friction.
Communicate while customers still care – or let silence cost you loyalty, reviews, and repeat sales.
50% Reduction in Negative Reviews and Drastic Reduction in “Where Is My Order?” (WISMO) Inquiries
Once we started using workflow to time our Trustpilot review invitations, to better align with the customer’s delivery experience, the number of service reviews rated 3 stars and under was cut in half.
A significant drop in customer inquiries about shipment status and tracking gaps since implementing the new system.
The results are not an accident. They are the output of a disciplined, three-step methodology that commodity trackers cannot copy.
Step 1
Step 2
Step 3
Discovery Call
White-Glove Setup
Continuous Optimization
From Symptoms to Root Causes
Custom Rules Engine
Results That Keep Getting Better
Start with strategic diagnostic session to review your current post purchase process and pinpoint the root causes behind WISMO tickets, late communications, and negative reviews.
This is where we go beyond the ‘one-size-fits-all’ notifications of generic trackers. We create a dynamic, intelligent system that delivers a unique message based on customer segment, order and customer context, and real-time shipping events.
Once live, we monitor results and review data together after the first month. We fine-tune message timing, segment logic, and content for maximum ROI.
Your Strategic Blueprint
Your Growth Engine, Delivered
Optimize for ROI, Not Just Open Rates
WISMO & Revenue Opportunity Audit: A data-driven analysis of where you're losing money and where the opportunities are.
A Custom Post-Purchase Blueprint: The strategic roadmap we will build and execute for you.
Initial ROI & Performance Benchmarks: The clear success metrics we will be accountable for.
A Live, On-Brand Tracking Experience: Ready for your customers.
Intelligent Segmentation Rules, Implemented: Your strategic blueprint, translated into a powerful, automated post purchase engine.
A Fully Integrated & QA'd Platform: Connected to your stack and rigorously tested by our team.
Proactive Performance Reviews: A dedicated strategist who monitors your results and brings new opportunities to you.
Actionable Insight Reports: Clear, concise reports that connect our activities to your core KPIs (WISMO, LTV, Reviews).
ROI Tracking & Optimization: Ongoing fine-tuning to ensure the engine is always running at peak profitability.
This is the difference between a shipping tracking tool and an intelligent post purchase solution. This is how we turn a cost center into a growth engine.
Doing nothing means more tickets, frustrated customers, and lost repeat sales.
Working with WISMOlabs means a managed, data-driven system that drives loyalty and measurable growth.
In 6 months savings between platform fees, support costs and headcount are $250,000 annually.
We were trying to reduce the price associated with our order status tracking solution and were not able to budge much as the value vs. cost was not adding up for us. We’ve found WISMOlabs and were thoroughly impressed.
The transformation was really easy. It didn’t take us very much time to get up and running.
Most retailers already have basic tracking, but it only informs – it doesn’t perform. WISMOlabs goes beyond status updates by orchestrating branded, personalized communication that cuts 70-90% of WISMO calls and increases repeat sales. If reducing tickets, improving reviews, and driving loyalty matter, this isn’t “another tool” – post purchase platform is an integral must-have component in your ecommerce ecosystem.
Shipment tracking tools and most so called post-purchase platforms handle carrier events. WISMOlabs uses carrier + order + customer data + external data to send intelligent, context-aware messages at the perfect time to reflect customer customer intent and reduce uncertainty at every step. It’s not just shipment tracking – it’s smart post purchase platform that orchestrate and builds your brand and grows revenue.
Less than two weeks. Our white-glove team handles all setup – integrations, branding, and automation – so you see results fast, without extra work for your team.
Yes. WISMOlabs post purchase platform connects seamlessly with Shopify, Magento, BigCommerce, WooCommerce, Klaviyo, Gorgias, Trustpilot, and hundreds of carriers. It adapts to your ecommerce ecosystem – not the other way around.
Not at all. Our team manages configuration, logic, and ongoing optimization. You don’t need to train anyone or maintain complex workflows – we handle it for you.
The platform is designed to pay for itself. Typical clients recover the cost through reduced support load and increased repeat sales within weeks. If it doesn’t deliver value in excess of the cost, it’s not doing its job.
We stay with you. After launch, our team monitors results, reviews data, and optimizes message logic and timing for better performance. You’re never left on your own.
Absolutely. You can begin with one channel or segment, validate results, and expand as you grow. Every plan scales with shipment volume and business maturity.
Delaying means more WISMO tickets, more frustrated customers, and more negative reviews – all compounding over time. Fixing the post-purchase experience today saves both cost and reputation tomorrow.
Ready to Deliver a Superior Post Purchase Experience?
Stop just sending tracking numbers. Start delivering confidence, building loyalty, and growing your business. See how WISMOlabs can transform your post purchase journey from a cost center into a revenue driver.
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