Zammad User Documentation

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Basics

• Zammad Glossary
• Zammad UI
• Ticket Basics
• Find Tickets
• Create Tickets
• Work with Tickets

Advanced Topics

• Ticket Actions
• Tabs
• Working with Text Modules
• Ticket Templates
• Advanced Search
• Macros
• Suggested Workflows
• Time Accounting
• Keyboard Shortcuts

Extras

• AI Features
• Caller Log
• Live Chat
• Checklist
• Customers
• Checking Your Stats
• GitHub / GitLab Integration
• i-doit: Track Company Property
• Knowledge Base
• Mobile View
• Organizations
• Profile & Settings
• Reporting
• Secure Email
• Shared Drafts
• Two-Factor Authentication