CX platform architect. I build the operating infrastructure so others can do their best work.
- Friction-to-flywheel systems—turning customer problems into product fixes, not ticket queues
- AI/ML orchestration for self-service and intelligent routing
- 20+ years across engineering, security research, and CX infrastructure
- Sr. Manager, Digital Support @ ExtraHop
- Fractional CX architecture for B2B SaaS startups
- Writing Hive Five
Fortune 500 bug bounty • Weekly newsletter • Former Bugcrowd




