docs: launch v2 Help & Support experience for snow docs#435
docs: launch v2 Help & Support experience for snow docs#435quetzalliwrites wants to merge 3 commits intomainfrom
Help & Support experience for snow docs#435Conversation
quetzalliwrites
requested review from
HarshCasper and
remotesynth
as code owners
quetzalliwrites
added
documentation
Deploying localstack-docs with
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| Latest commit: |
8e07ad3
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| Status: | ✅ Deploy successful! |
| Preview URL: | https://c07b13a5.localstack-docs.pages.dev |
| Branch Preview URL: | https://docs-snow-help-support-impro.localstack-docs.pages.dev |
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@remotesynth facing a tiny bug issue, I come seeking thine wisdom 😸 I put up the new Snow Help & Support PR and the first commit built this: You can see the new Help & Support nav element is rendered correctly in the left hand nav. But as you can see in the screenshot attached, I realized I should have named the entry file 
So then I made that commit update here, but now the Help & Support nav element is gone from the nav, as you can see in latest build url: https://c07b13a5.localstack-docs.pages.dev/ 
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| slug: 'snowflake/changelog', | ||
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| label: 'Help & Support', |
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no icon for Help & Support in the left navigation bar
| | LocalStack for Snowflake documentation | ✅ | ✅ | ✅ | | ||
| | Community support | ✅ | ✅ | ✅ | |
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is LocalStack for Snowflake documentation a support feature, same question for the community support, Snowflake is not an open source product
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Community support is generally a #help channel in our community slack where people can seek help from the community who are using the product.
Documentation and community support is something that we provide to the users therefore they are a support features or resources. Not sure if the Support Features is the right term and we should change it but those needs to be included as they are available to everyone as a help/support resource.
| | Operational support | ✅ | ✅ | ✅ | | ||
| | 1v1 technical support | ✅ | ✅ | ✅ | | ||
| | Screen sharing sessions | | ✅ | ✅ | | ||
| | Third-Party Tools | | ✅ | ✅ | |
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what are Third-Party tools ?
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Any tools that are used to interact with a product (e.g. DBeaver, Flyway)
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| title: Enterprise Support | |||
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One of the goals of these changes was to improve clarity and visibility around how to submit a ticket/issue for Snowflake. At the moment, it still feels a bit difficult to find this information within the updates.
I would lean towards a simpler approach, with a clearly dedicated section that explains how to submit a ticket I think that would make it much easier for contributors and users to navigate. Curious to learn your thoughts !
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we could standardize it a bit and ask users to use label Snowflake: general tag to any snowflake issue / feature request
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Provided my review here |
3 participants
Improve Snowflake's Support & Help visibility via DOC-16