Describe the bug & problem
I have a game made in Unity version 2020.3.40f1. I have integrated petal ads in my game using the latest HMS Unity Plugin Version V2.3.8. I have released the game on app gallery. There is a splash ad when game launches. A banner ad that loads and stay at bottom of screen and an interstitial ad that shows up on certain button clicks. I have Samsung A02s (Android 12). Before releasing the game I tested it with test ads and they all were working perfectly fine on my phone. Then I used my own ad ids and after the app got released I installed it on my phone but the problem is that no ads load and show up on my phone. I have latest app gallery and HMS core installed on my phone. I also tested it on Samsung A34 (Android 14) and it also has the same behavior. Then I tested my game using cloud debugging on Huawei P30 and P40 and on both devices I was able to see the ads being loaded and shown as they should be. I also have an old Huawei Y5 Prime (Android 8.1) device and the ads also load and show up in my game on this device. I would like to know if it is possible to show ads on non-Huawei devices and how would I be able to fix this problem. I have attached a log file from my Samsung A02s device.

Steps to Reproduce:

Step1 : Integrate the HMS Evil Minds Plugin into a Unity project.
Step2 : Implement the Ads functionality as per the documentation.
Step3 : Attempt to load and show ads on non-Huawei device.
Step4 : Observe that no ad loads and show up on non-Huawei device.

Expected behavior
The ads should load and show on non-Huawei devices like for e.g. Samsung A02s, A34 but they only show on Huawei devices.

Environment:

• Unity Version [2020.3.40f1]
• HMS Unity Plugin Version [V2.3.8]

Smartphones:

• Devices: Samsung A02s(Android 12), Samsung A34(Android 14)
  log.txt

Thank you for your help.